FAQ

Yes, our website is protected with the most secure encryption available. Your privacy is very important to us and this encryption ensures that your information stays private, safe and secure.

Yes, we process orders over the phone and can send a formal quotation for you to review at your convenience. Contact us anytime from 7:00 a.m. until 6 p.m. Central Time at (855)-PMEQUIP

Yes, purchase order numbers can be optionally added to your order during our secure online checkout. Purchase orders can also be emailed to info@pinnaclemedequip.com. Pinnacle Medical Equipment offers terms to approved customers. New customers can email a purchase order to become approved for terms. This approval process is quick and easy.

  • Credit Cards - Visa, Mastercard, American Express and Discover are all accepted through the Pinnacle Medical Equipment website.
  • Paypal - PayPal is a way for domestic and international customers to pay with a PayPal account that is securely linked to a debit or credit account.
  • Check
  • Bank Wire
  • Direct Deposit
  • Purchase Orders

Shipping is free on orders of $100 or more delivered to lower 48 United States.

Depending on which carrier your order is being shipped with, you can track your order either by inputting your tracking number into the following websites, or you can give us a call at (972) 786-4930 to get updates on your shipment:
UPS
FedEx
USPS
R&L Carriers
Fedex Freight
Southeastern Freight Lines
Tracking numbers can take 1-2 business days to receive after your order ships. Your tracking number can be found in the email we send you after your order has been processed and shipped.

All items carry a 30 day warranty with free returns unless otherwise stated in product description.

The return period for returnable products is 30 days from date of delivery. No merchandise may be returned without prior written authorization by Pinnacle Medical Equipment. A refund will be processed within 3-5 business days after return has been received.